Terms of Service & Privacy Policy

Version 1.0 — Last updated: 24 July 2026. These Terms apply to all bookings, purchases and use of our website, app and salon services. By making a booking, placing an order or creating an account, you agree to these Terms.

1. Who we are

These Terms are issued by Flirt Hair Extensions (Pty) Ltd, a private company incorporated in the Republic of South Africa, trading as Flirt Hair & Beauty (“Flirt”, “we”, “us”):

• Address: 58 Nuwe Hoop Street, Maroelana, Pretoria, 0081, South Africa
• Registration number: 2021/697537/07
• VAT registration number: 4380300196
• Email: [email protected]
• Phone / WhatsApp: +27 71 617 8519
• Website: https://flirt.hair

This information is provided in compliance with section 43 of the Electronic Communications and Transactions Act 25 of 2002 (“ECTA”). These Terms are subject to the Consumer Protection Act 68 of 2008 (“CPA”) and nothing in them limits any right you have under the CPA that cannot lawfully be limited.

2. Right of admission and refusal of service

We reserve the right of admission to our premises and the right to refuse or discontinue any service or sale, on reasonable and lawful grounds, including where:

• a client behaves in an abusive, threatening or disruptive manner towards our staff or other clients;
• a client arrives materially late, or under the influence of alcohol or drugs;
• a client has unpaid amounts owing to us, or a history of repeated no-shows or non-payment;
• a requested treatment is, in our professional judgment, unsafe or unsuitable for the client’s hair, skin or nails (for example due to hair condition, allergy risk or a failed patch test);
• providing the service would breach any law or health and safety requirement.

We will never refuse service on any ground prohibited by section 9 of the Constitution or the Promotion of Equality and Prevention of Unfair Discrimination Act 4 of 2000, such as race, gender, religion or disability. Where we refuse or discontinue a prepaid service for reasons not attributable to the client, we will refund the unused portion.

3. Bookings, cancellations, no-shows and deposits

3.1 Bookings

Bookings may be made through our app, website, WhatsApp, telephone or in person. A booking is confirmed once you receive a confirmation from us. Appointment durations are estimates; complex work (such as extension installations and colour corrections) may run longer.

3.2 Cancellations and rescheduling

You may cancel or reschedule an appointment free of charge up to 24 hours before the scheduled start time. In line with section 17 of the CPA, we may charge a reasonable cancellation fee for cancellations made less than 24 hours before the appointment, or for failure to attend (“no-show”), taking into account the nature of the service, the notice given and our ability to re-book the slot. No cancellation fee will be charged where the cancellation results from the death or hospitalisation of the person for whom the booking was made.

3.3 Deposits

We may require a booking deposit (currently up to 20% of the estimated service value) before confirming an appointment, including for high-value services, new clients, or clients with a previous no-show. Booking deposits are:

• applied to your final bill when you attend your appointment;
• refunded in full if you cancel with at least 24 hours’ notice, or if we cancel;
• subject to forfeiture, in whole or in part, as a reasonable cancellation charge if you no-show or cancel late (clause 3.2).

A different deposit regime applies to hair extension orders — see clause 6.4. Where an appointment includes the installation of extensions ordered for you, the extension deposit under clause 6.4 applies to the hair, and this clause 3.3 applies to the installation service.

3.4 Late arrival

If you arrive late we will do our best to accommodate you, but we may need to shorten your treatment or reschedule it, and a late-cancellation fee may apply if the appointment can no longer proceed.

3.5 Cancellation by us

If we must cancel or reschedule (for example due to stylist illness, load-shedding or a business closure), we will notify you as soon as reasonably possible and refund any deposit or offer you the next available appointment, at your election.

4. Salon services, patch tests and your responsibilities

4.1 Your disclosure obligations

You must inform us, before treatment, of any known allergies, skin or scalp conditions, pregnancy, medication, or recent chemical treatments (including box dyes and treatments done elsewhere). We rely on this information to treat you safely.

4.2 Patch and strand tests

We may require a patch test or strand test at least 48 hours before certain colour or chemical services, particularly for new clients. We may decline to perform the service if a required test is refused or failed.

4.3 Aftercare

Extension installations and chemical services require the aftercare we advise (including recommended maintenance intervals and products). Damage or premature failure caused by not following aftercare advice, self-removal of extensions, or products/treatments applied elsewhere is not our responsibility.

4.4 Redo policy (your CPA rights)

In accordance with section 54 of the CPA you are entitled to services performed with reasonable skill and care. If you are not satisfied with a service, please notify us within 7 days of the appointment. Where a service has not been performed to a reasonable standard, we will, as required by the CPA, either remedy the defect (a redo with a senior stylist at no charge) or refund you a reasonable portion of the price.

5. Pricing, quotations and payment

• All prices are quoted in South African Rand and include VAT at 15%.
• Hair service prices displayed as “from” prices are starting prices; the final price depends on hair length, thickness, product used and time required. Your stylist will confirm the price before work begins, and any material change during the appointment will be discussed with you first.
• Written quotations are valid for the period stated on the quotation (or 14 days if none is stated).
• Payment is due in full on completion of services or on ordering products, by card, EFT, PayFast or other methods we make available. We do not offer credit unless expressly agreed in writing.
• Gratuities/tips are entirely voluntary and are passed on to the staff member(s) concerned.

6. Product purchases, online orders and returns

6.1 Defective goods (CPA warranty)

All products carry the implied warranty of quality in sections 55 and 56 of the CPA: if a product is defective, unsafe or not fit for purpose, you may return it within 6 months of delivery and choose a repair, replacement or refund. This warranty cannot be excluded and does not apply to damage caused by misuse or failure to follow product instructions.

6.2 Online orders and cooling-off (ECTA)

For purchases of goods concluded electronically through our website or app, you may cancel the purchase without reason within 7 days after delivery under section 44 of ECTA, and receive a full refund of the purchase price within 30 days. You are responsible only for the direct cost of returning the goods.

6.3 Hygiene-sensitive goods

For health and hygiene reasons, and to the extent permitted by law, hair extensions and similar goods that come into contact with the hair or body may only be returned under clause 6.2 if they are unopened, unused and in their original sealed packaging. This does not affect your rights in respect of defective goods under clause 6.1.

6.4 Hair extension orders — 50% non-refundable deposit

6.5 Stock and pricing errors

All orders are subject to availability. If we cannot fulfil an order, or an obvious pricing error occurs, we will notify you and refund any amount paid in full. We take reasonable care to display accurate prices but are not bound by patent errors a reasonable person would recognise as such.

7. Gift vouchers, packages and rewards

• Gift vouchers and other prepaid instruments are valid for 3 years from the date of issue, as required by section 63 of the CPA, and are redeemable for services or products to their face value. They are not redeemable for cash.
• Prepaid session packages are personal to the purchaser (or the named recipient) and valid for the period stated at purchase.
• Our loyalty and rewards programme is governed by the programme terms published in the app. Points and rewards have no cash value, and we may amend or discontinue the programme on reasonable notice, without affecting rewards already earned.

8. Limitation of liability

9. Personal belongings

Please keep your personal belongings with you. While we take reasonable care, we are not responsible for loss of or damage to personal items left unattended on the premises, except where the loss is caused by our negligence.

10. Clients under 18

Clients under 18 require the consent of a parent or legal guardian for chemical services, extension installations and online purchases. We may require the parent or guardian to be present for certain treatments. Accounts on our app may only be created by persons 18 or older, or by younger persons with guardian consent.

11. Complaints and disputes

If something goes wrong, please give us the chance to put it right first: contact us at [email protected] or +27 71 617 8519. If we cannot resolve your complaint, you may refer it to:

• the Consumer Goods and Services Ombud (CGSO) — www.cgso.org.za, 0860 000 272;
• the National Consumer Commission — www.thencc.gov.za;
• for online transactions, the channels provided under ECTA.

These Terms are governed by the laws of the Republic of South Africa. You consent to the jurisdiction of the Magistrates’ Court in respect of any proceedings we may bring against you, without limiting your right to approach any forum available to you as a consumer.

12. Privacy Policy (POPIA)

Flirt Hair Extensions (Pty) Ltd is the “responsible party” under the Protection of Personal Information Act 4 of 2013 (“POPIA”) for personal information processed through our salon, website and app.

12.1 What we collect and why

12.2 Marketing

We may send you marketing about our own services and products by email, SMS, push notification or WhatsApp in accordance with section 69 of POPIA. You can opt out at any time via the preferences screen in the app, the unsubscribe link in any message, or by contacting us, and we will honour your choice per channel.

12.3 Sharing and storage

We do not sell your personal information. We share it only with service providers who process it on our instructions (payment processing, email/SMS delivery, hosting and analytics), some of whom may store data outside South Africa subject to appropriate safeguards, and where the law requires disclosure. We keep personal information only as long as needed for the purposes above or as required by law (e.g. tax records).

12.4 Your rights

You may request access to, correction of, or deletion of your personal information, and may object to processing or lodge a complaint with the Information Regulator (www.inforegulator.org.za, [email protected]). Contact us at [email protected] to exercise any of these rights.

12.5 Security

We apply appropriate, reasonable technical and organisational measures to protect your personal information, including encrypted connections and access controls. If a data breach occurs that affects you, we will notify you and the Information Regulator as required by section 22 of POPIA.

13. Changes to these Terms

We may update these Terms from time to time. The current version will always be available at flirt.hair/terms.html with its “last updated” date. Material changes will be notified in the app or by email, and changes will not apply retrospectively to bookings or orders already placed.